Refund Policy

This policy explains how refunds, returns, and cancellations work for Third Railify™ merchandise and digital/VIP offerings. Nothing here limits non-waivable consumer rights under applicable Ontario or Canadian law.
Third Railify™ and Just Gina™ are trademarks of Shawn and Gina, respectively.

Most items are produced on demand by our fulfilment partner (e.g., Printful).
Order issues on arrival: If your order arrives damaged, misprinted, defective, or incorrect, contact support@thirdrailify.com within 30 days of delivery with photos and your order number. We’ll arrange a replacement or refund.
Size/fit or change-of-mind: Because products are made to order, we generally cannot accept returns or exchanges for size/fit or buyer’s remorse. Please check size charts carefully before ordering.
Return process: If a return is approved, we’ll provide instructions. Unauthorized returns may not be accepted.
Shipping costs: Original shipping is non-refundable unless the item was defective/incorrect.

● Digital downloads/streams: All sales are final once access is granted, except where required by law.
● Memberships (recurring): You can cancel anytime; access continues through the paid-through date. We do not issue prorated refunds for the remaining period after cancellation unless required by law or if we materially fail to deliver the core membership features for the current term.
● Service disruptions: We may credit or extend access at our discretion for significant unplanned outages.

Voluntary donations made outside of product or plan purchases are non-refundable.

Payments may be processed online (e.g., Wix Payments/PayPal) or in-person via Wix POS hardware/software where available. Refund eligibility and processing times can vary by payment method and region.

Email support@thirdrailify.com with:

● Order number
● Item(s) and issue description
● Photos (for defective/damaged items)

We’ll confirm next steps. Approved refunds are issued to the original payment method; processing times depend on your provider.